Terms & Policies
- We charge $8 shipping with free shipping on orders over $100.
- Orders are shipped Monday through Friday. We will not ship on Saturday, Sunday and all Federal Holidays.
- All orders will ship via UPS Ground and will arrive within 1-5 business days.
- Orders will ship the same or next business day.
We stand behind our products 100%, and your complete satisfaction is our goal. If you experience any fulfillment, shipping, or quality issues with an order, such as an incomplete or incorrect order, or if any damage occurred during shipping, please contact us within five business days to begin the return process.
No other product returns are accepted. In order to receive a credit for a returned product, you must notify and get approval from one of our customer service representatives within five business days of receiving the order. Please contact us before shipping any product back for a return, as we will not accept any returns without prior authorization.
To receive credit for returned product(s), you must:
- Notify Customer Service within five business days of receiving the order to report the error or issue.
- Ensure that any products ordered in error remain un-opened, un-marked, and in a sellable condition unless damaged in shipment.
Appointments & Sessions
On the day of your appointment, we ask that you make every attempt to be on time as we will do the same. Your cooperation will help us provide excellent client care and is greatly appreciated.
Planning for your visit
Many clients ask what to expect in terms of cost. We usually suggest our food intolerance assessment at the initial appointment which is an additional $180. Occasionally, we may suggest other assessments such as salivary hormone or adrenal testing ($120-$250+), gastrointestinal panels ($147-$347+), or nutritional testing ($0-$270+ and may be covered by insurance). We only suggest items that we think are truly important to your case. If we do suggest more than one panel, we can prioritize them to fits your needs. We will likely suggest several supplements that may range in cost from $9-$150. Again, we will work with you to fit your needs.
Generally we ask our new clients to return in two to four weeks for a followup visit. Subsequent visits are usually 30-45 minutes unless there are results to discuss or it has been more than 6 months out since your last visit.
We have a 48 hour cancellation policy. Late cancellations and missed appointments will be billed in full. We understand that emergencies occur and are willing to make exceptions for true emergencies. We do require a credit card in order to reserve your appointment.
Health insurance plans do not cover Naturopathic care in Texas. We do not file with insurance and do not deal directly with insurance companies. Payment is required for all services at the time of your visit.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs)
These special savings accounts can often be used to cover our services and specific nutritional supplements. Please check with your plan administrator regarding your coverage. We will be happy to provide you with the necessary documentation to assist with your use of these plans. Payment is expected at time of service and you may be able to file for reimbursement, but check with your plan administrator.
We are able to offer $50 credit toward a new client consultation for subsequent immediate family members.